Lesson Terms
Trial Period
New students start with a paid 4-lesson trial period. After completing the trial, students who wish to continue will be enrolled in the regular lesson schedule for the current term.
Lesson Periods
Lessons are scheduled by the season:
Fall: September – December
Winter: January – March
Spring: April – June
Summer: July
Fees & Payments
Tuition is due in advance of your first lesson.
First payment must be completed before your first lesson in order to access the support website and course materials.
Payments can be made in full or in 2–4 instalments, depending on the number of lessons. Due dates and lesson dates are listed on your invoice.
Preferred payment: Interac E-Transfer. Cash is also accepted.
Late payments: Instalments more than 1 month overdue will incur a $25 late fee.
Lesson Cancellations
If you can’t make a lesson, let me know at least 24 hours ahead.
• You can either join by live Zoom at your usual time.
• Or I’ll record the lesson and send it within 24 hours.
If I happen to have an opening that week I’ll let you know, and you can reschedule into it instead if you’d rather.
Under 24 hours, please call or text me at 250 777 3086 rather than email — email may not reach me in time. The same two options apply.
Video Recording
Let me know beforehand what you’d like it to cover. If you don’t, I’ll pick something useful for where you’re at.
If you don’t show up and haven’t let me know, the lesson is considered forfeited.
Teacher Cancellations
If I cancel a lesson, you may choose a make-up session, a video lesson, credit toward your next invoice, or a refund.
Missed Lessons & Rescheduling Policy
I understand that life gets busy — here’s how we handle missed lessons:
Planned Absences (with advance notice)
If you know when you’re booking that you’ll be away for part of the term — a trip, a season of something else — tell me then and we’ll look for a solution together. What that looks like depends on how much time is involved and where the lesson sits in the week, so it’s worth raising early. This needs to happen before the term starts; once it’s underway, the normal terms apply.
Reschedules available per term: 2 in the fall, 1 in the winter, 1 in the spring.
If an in person isn’t possible, we’ll do the lesson either via Zoom or I’ll provide a personalized video lesson.
Unplanned Absences (like illness)
If you’re sick or something last-minute comes up, we don’t reschedule — but I’ll still make sure you don’t miss out.
You’ll receive either a recorded lesson or the option to do it live via Zoom, depending on what makes sense for that week.
If you don’t show up and haven’t let me know, the lesson is considered forfeited.
Special Circumstances
If something out of the ordinary comes up, feel free to reach out. We’ll handle it case-by-case with care and flexibility.
Ending Lessons & Cancellation Policy
Normally, students complete lessons through the end of the scheduled lesson period. However, if you decide to end lessons early, please follow these guidelines:
Notice: Provide at least 1 week’s notice before the next lesson period starts.
Cancellation Fee: A $25 cancellation fee applies if you end lessons before the lesson period ends.
Refund: Any remaining paid lessons after your end date will be refunded, minus the cancellation fee.
Trial Period Exception: No cancellation fee is charged if you end lessons during the initial trial period.
Example:
If your term has 16 lessons and you cancel one week before your 10th, you’ll receive a refund for the remaining 6, minus the $25 cancellation fee.
Special Circumstances
Gaps in your schedule: When at the time of scheduling your lessons you know of dates when you or your child cannot make specific lesson dates, or in other special cases, please notify me when booking or paying for your lessons so we can look for solutions.
Please note that this must be done before the lesson period starts; once the period has begun, any cancellations will fall under the normal cancellation terms.
Cancellation fee: Exceptions to the cancellation fee may apply in certain circumstances, such as medical emergencies.
Still have a question?
If you have any questions or concerns, feel free to reach out, I’m here to help!